Shipping policy
Last updated: 8/5/2026
Where we ship
Starlo currently ships to addresses within the United States only.
We are not able to deliver to PO Boxes or APO/FPO addresses. Please provide a residential or business street address at checkout. Orders placed to a PO Box cannot be fulfilled and will be cancelled and refunded in full.
We do not ship internationally at this time.
Shipping cost
Shipping is free on every order. There are no minimums and no weight-based charges. The price you see at checkout is the price you pay.
Processing time
Orders are processed within 1–3 business days of being placed. Business days are Monday through Friday, excluding US public holidays.
Orders placed after 3pm ET, or on a weekend or holiday, begin processing the next business day. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.
Delivery time
Estimated delivery is 10–14 business days from the date of shipment, which is typically 11–17 business days from the date you order once processing is included.
Most orders arrive within this window. Some arrive sooner. We publish the realistic range rather than the best case, because we'd rather set an accurate expectation than a flattering one.
Delivery times are estimates, not guarantees. They depend on carrier handling, customs processing, and local postal service, and none of those are within our control.
Where your order ships from
Starlo products ship directly from our overseas fulfillment partner. This is how we keep prices low and skip the retail markup — the tradeoff is that delivery takes longer than a domestic warehouse. We think that's a fair trade, and we'd rather tell you upfront than surprise you after checkout.
Import duties and taxes
You will not be charged any additional fees on delivery. All applicable import duties and customs charges are paid by Starlo before your order ships. The total at checkout is the total you pay.
If a carrier ever contacts you requesting payment to release a Starlo package, do not pay it — contact us at starlightproject292@gmail.com and we will resolve it directly.
Tracking
Every order ships with tracking. You'll receive a tracking number by email once your order leaves the warehouse, and you can check its status any time on our tracking page.
Tracking can take 3–5 business days to show its first scan after you receive the number, and may not update daily while in transit. This is normal for international shipments and does not mean your order is lost.
Orders with multiple items
If you order more than one Starlo — including a 2-Pack — your items may ship separately and arrive on different days. Each shipment gets its own tracking number. If one arrives and the other hasn't within 5 business days, email us.
Delays
Occasionally an order takes longer than estimated. The usual causes are customs inspection, carrier backlogs, severe weather, or peak-season volume (late November through December).
If your order passes 20 business days from the ship date with no delivery, contact us at starlightproject292@gmail.com and we will either locate it, reship it, or refund you in full. Your choice.
Lost or missing packages
If tracking shows delivered but you don't have the package:
- Check around your property — porches, mailboxes, side doors, and with neighbors
- Confirm the delivery address on your order confirmation
- Wait 48 hours. Carriers occasionally scan a package as delivered a day early
If it still hasn't turned up after 48 hours, email starlightproject292@gmail.com with your order number and we will file a carrier claim and send a replacement.
If tracking has not updated for 10 or more business days, contact us and we'll treat it as lost and reship at no cost.
Incorrect or incomplete addresses
Please double-check your shipping address before completing checkout. We are not able to change an address once an order has shipped.
If an order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange reshipment. A second shipment to a corrected address may require you to cover the reshipping cost.
Refused or undeliverable packages
If a package is refused at delivery or returned as undeliverable through no fault of ours, we will refund the order less any shipping and duty costs already incurred.
Changing or cancelling an order
Contact us at starlightproject292@gmail.com as quickly as you can. We can usually change or cancel an order within 12 hours of it being placed. After it enters fulfillment we can no longer modify it, but you're still covered by our 30-day return policy.
Damaged on arrival
If your Starlo arrives damaged, email starlightproject292@gmail.com within 7 days with your order number and a photo of the item and its packaging. We'll send a replacement at no cost. You won't need to return the damaged one.
Returns
Not happy with it? See our Refund Policy — 14 days, no questions asked.
Questions
Email starlightproject292@gmail.com. We answer every message within one business day, usually much sooner.
When you swap to a domain email later, it appears 7 times in this policy plus your Shopify notification sender and contact page — worth a find-and-replace rather than hunting them down.